Refund policy

FURNIX Return & Refund Policy

Effective Date: [13/05/2026]

At Furnix, every product is carefully inspected through our quality assurance process before dispatch. To maintain product integrity and ensure fair business practices, we follow the policy below.

1. No Return Policy

All products sold through Furnix are non-returnable.

We do not accept returns due to:

- Change of mind.
- Incorrect product selection by the customer.
- Products no longer required.
- Preference regarding color, size, design, or finish after delivery.
- Orders placed by mistake.

Customers are requested to review product specifications carefully before placing an order.

2. Damaged Product Replacement

If a product is delivered in a damaged condition due to transit or a manufacturing defect, Furnix will provide a replacement of the damaged item only, subject to verification. To be eligible for a replacement, the product must be unused, unassembled, and in its original condition with all original packaging, accessories, tags, and documentation intact.

To Request a Replacement:-

- Notify Furnix within 48 hours of delivery.
- Provide clear photographs and/or an unedited unboxing video showing the damaged product and its packaging.
- Keep the original packaging until the claim is resolved.

Claims submitted after the reporting period or without sufficient evidence may not be approved.

3. Verification Process

Our Quality Assurance team will review the submitted evidence. If the damage claim is approved:

- A replacement for the damaged product or damaged component will be arranged at no additional cost.
- Replacement timelines may vary depending on product availability and location.

Furnix reserves the right to reject claims where damage is determined to have occurred after delivery due to misuse, improper handling, incorrect installation, modification, or normal wear and tear.

4. Refund Policy

Furnix follows a No Refund Policy.

Refunds will not be issued for:

- Non-returnable products.
- Customer preference or change of mind.
- Incorrect orders placed by the customer.
- Minor variations in color, texture, or finish that may occur due to photography, lighting, or display settings.

5. Exceptions

If Furnix is unable to provide a replacement for an approved damaged product because the item has been permanently discontinued or is unavailable, Furnix may, at its sole discretion, provide:

- An equivalent replacement product, or
- Store credit, or
- A refund, where required by applicable law.

6. Contact Us

For replacement requests or support, please contact the Furnix Customer Support Team with your order details and supporting evidence.

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FURNIX

Quality Checked. Trust Delivered.