Shipping policy
FURNIX Shipping Policy
At Furnix, we are committed to delivering your orders safely, efficiently, and on time. Please read our Shipping Policy carefully before placing an order.
---
1. Shipping Coverage
Furnix delivers across India through trusted logistics and courier partners. Shipping to remote or restricted locations may be subject to courier service availability.
---
2. Shipping Charges
- Orders below ₹20,000: Shipping charges are extra and shall be paid by the customer. The applicable shipping cost will be calculated and displayed at checkout or communicated before order confirmation.
- Orders of ₹20,000 or above: Standard shipping is free within India.
Free shipping applies only to standard delivery services. Additional charges may apply for express delivery, special handling, oversized products, or deliveries to remote locations.
---
3. Order Processing
- Orders are processed after successful payment confirmation.
- Processing time generally ranges from 1–3 business days, depending on product availability.
- Orders placed on Sundays or public holidays will be processed on the next business day.
---
4. Delivery Time
Estimated delivery timelines are generally between 3–10 business days, depending on the destination, courier network, and product availability.
Delivery timelines are estimates and are not guaranteed.
---
5. Delivery Delays
Delivery may be delayed due to circumstances beyond Furnix's reasonable control, including but not limited to:
- Weather conditions
- Natural disasters
- Government restrictions
- Public holidays
- Transportation disruptions
- Courier delays
- Strikes or force majeure events
Furnix shall not be held liable for such delays.
---
6. Delivery Inspection
Customers are advised to inspect the package immediately upon delivery.
If the package appears damaged or tampered with:
- Take clear photographs before opening.
- Record a continuous unedited unboxing video.
- Report the issue to Furnix within 48 hours of delivery.
Damage claims are handled in accordance with our Return & Replacement Policy.
---
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Furnix shall not be responsible for delays, failed deliveries, or additional charges arising from incorrect or incomplete shipping information provided by the customer.
Any re-shipping costs due to incorrect address details shall be borne by the customer.
---
8. Partial Shipments
If an order contains multiple products, Furnix may ship items separately based on stock availability or logistics requirements. Customers will not be charged additional shipping for partial shipments when the original order qualifies for free shipping.
---
9. Order Tracking
Once your order is dispatched, tracking details will be shared via SMS, email, or WhatsApp (where available), allowing you to monitor your shipment.
---
10. Ownership & Risk
Ownership of the products transfers to the customer upon full payment. The risk of loss or damage transfers upon successful delivery to the shipping address provided by the customer.
---
11. Contact Us
For any shipping-related queries or assistance, please contact the Furnix Customer Support Team through the contact details available on our website.
---
FURNIX Commitment
Every order is carefully packed and quality-checked before dispatch to ensure it reaches you in the best possible condition.
12. Loss, Damage & Liability During Shipping
While Furnix takes every reasonable precaution to ensure that products are securely packed and dispatched through reliable logistics partners, shipping is carried out by independent third-party courier services.
Accordingly:
- Furnix shall not be liable for any loss, theft, delay, or damage occurring during transit that is beyond our reasonable control.
- Any shipping-related issues will be addressed in coordination with the respective courier partner, and Furnix will make reasonable efforts to assist the customer in resolving such matters.
- Customers must inspect the shipment immediately upon delivery and report any visible damage, shortage, or tampering within 48 hours of delivery, along with clear photographs and a continuous unedited unboxing video.
- Claims reported after the specified time frame or without the required supporting evidence may not be accepted.
- Furnix's liability, where applicable under law, shall be limited to the remedies expressly provided under our Return & Replacement Policy.
Important: Furnix is not responsible for delays, losses, or damages resulting from incorrect shipping information provided by the customer, refusal to accept delivery, failed delivery attempts, or circumstances beyond our reasonable control, including force majeure events.
FURNIX
Quality Checked. Trust Delivered.